©2019 by Dee Estuary Counselling & Support

Frequently Asked Questions

Find Your Answers Here

What is counselling?

Counselling is a talking therapy where you meet with a qualified therapist in a safe and confidential space to talk about things in your life you feel are overwhelming, confusing, painful and uncomfortable.
A counsellor is trained to listen to you attentively without judgement or preconceived ideas.  They will always try to understand your point of view and help support you whilst you find your own answers and understanding.

Is counselling an instant cure?

It may take a few sessions of counselling before you see any improvements and sometimes it may feel overwhelming whilst in the process of counselling. Although it may feel difficult for you please be reassured that as I am a qualified counsellor I will always counsel in a safe way.

Does it work?

According to the International Centre for Clinic Excellence, 80% of those attending counselling saw an improvement in their lives than those who did not seek out help.

What are your fees?

I offer a free half hour introduction session to establish if I would be a suitable counsellor for you.

I charge £40 per session.

Concessions for students

Discount for block booking of 3 sessions £100

I accept cash or a bank transfer. Bank transfers must be cleared before each session.

What are your working hours?

I am flexible with my hours but restrict them to Tuesdays, Wednesdays and Thursdays. Evening and weekend hours are available, please enquire.

What can I expect to happen if I book a session?

The first free half hour session is an informal chat about whether we feel we could work together and if counselling is suitable for you.

It may be that I feel you would be better referred to a different counsellor or service or you may feel that I'm not the right counsellor for you. The time is spent understanding your needs and whether I can meet them.

Moving forward if you wish to book with me I will offer you initially 6 sessions with a review at week 3 and at week 6. If we feel you would benefit from more long term counselling this will be discussed during the reviews and further sessions can be booked.

Do you offer telephone and online counselling?

I offer telephone counselling. Please get in touch for further details.

How confidential are you?

All that is discussed in the counselling relationship between counsellor and client is treated in the strictest confidence however there are times when I, the counsellor will need to break this confidentiality. In one to one counselling this is mainly restricted to the two following areas.

I)             If I feel there is a real threat of harm to either yourself or to others including myself.

II)            All my work is professionally overseen by a supervisor and at times I may need to discuss our relationship, however your personal information will not be disclosed during these times. Supervision is there to ensure that I am working safely and ethically with you.


Anything that is shared between us electronically cannot be guaranteed to be completely secure.


Any paperwork that I keep i.e. your personal information record, I keep in a lockable drawer and will be destroyed once our working relationship ends.

Where are you based?

At the present moment I work from home. This is in the small market town of Neston neighbouring next to the Dee estuary, 10 miles from the city of Chester and 11 miles from the city of Liverpool. Easily accessible by road or public transport.

Further information

If you would like to know more or have a question you can not find an answer to on my web pages, please feel free to get in touch and I will answer you as soon as I possibly can.